Vorqal Privacy Policy

1. Personal Information We Collect

1.1 Categories of Information

Depending on how you interact with the Services, we may collect:

• Identifiers and contact information, such as your name, email address, phone number, and information you submit to us.
• Account information, including login, profile, authentication, and subscription status information.
• Communications, including support requests, feedback, and other messages you send us.
• Screen and AI input data, including screen captures, prompts, images, and contextual information you permit the application to process to provide real-time assistance.
• Billing information, such as billing contact details, transaction records, plan information, and payment status. Full card details are handled by our payment processor rather than stored directly by Vorqal.
• Device and usage information, such as device type, operating system, app version, IP address, diagnostics, feature interactions, and timestamps.

1.2 Sources of Information

• Directly from you when you register, make a purchase, contact us, or use the Services.
• Automatically from the website, desktop application, and your device.
• From your screen when you grant permission and initiate screen analysis.
• From service providers involved in authentication, hosting, payments, and support.

2. How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, troubleshoot, and improve the Services.
• Analyze permitted screen content and generate contextually relevant AI responses.
• Create and manage accounts, subscriptions, authentication, and user preferences.
• Process transactions, prevent billing fraud, and maintain financial records.
• Respond to support requests and communicate about your account or the Services.
• Understand usage, measure performance, and develop new features.
• Send product updates or marketing communications where permitted, with opt-out options.
• Detect abuse, secure our systems, enforce our Terms, and protect users and third parties.
• Comply with legal obligations and establish, exercise, or defend legal claims.

3. Disclosure of Personal Information

3.1 Service Providers

We may disclose information to providers that support authentication, cloud hosting, database services, AI processing, payments, analytics, communications, security, and customer support. They may process information only to provide contracted services to us and subject to their contractual and legal obligations.

3.2 Business Transfers

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction. Where required, we will provide notice of a material change in ownership or control.

3.3 Legal and Safety Reasons

We may disclose information when we reasonably believe it is necessary to:

• Comply with law, legal process, or a valid government request.
• Enforce our agreements and protect our rights or property.
• Prevent, detect, or investigate fraud, abuse, security incidents, or wrongdoing.
• Protect the safety of users, third parties, or the public.
• Establish, exercise, or defend against legal liability.

4. Cookies and Similar Technologies

4.1 What They Are

Cookies and similar technologies are small files or identifiers used by websites and applications to remember information, maintain sessions, understand usage, and support security. We may use cookies, local storage, pixels, and similar tools on our website.

4.2 How We Use Them

• Essential: authentication, security, routing, and core functionality.
• Functional: preferences and improved user experience.
• Analytics: understanding performance and how features are used, when enabled.
• Marketing: measuring campaigns or communications where enabled and legally permitted.

Browser or device settings may allow you to limit cookies, though some Services may not work correctly without essential storage.

5. Security

We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, and disclosure. However, no Internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location and subject to applicable exceptions, you may have rights to:

• Access and receive a portable copy of your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of personal information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Appeal a decision or complain to your local data-protection authority.

To exercise a privacy right, email support@vorqal.com. We may need to verify your identity before completing a request.

7. Notice to California Residents

California residents may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including rights to know, access, correct, and delete personal information and to receive equal service when exercising those rights. Vorqal does not sell personal information or share it for cross-context behavioral advertising as those terms are defined by California law.

8. International Data Transfers

Vorqal and its providers may process information in countries other than your own, including the United States. Those countries may have different data-protection laws. We use appropriate safeguards where required for international transfers.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain security, resolve disputes, enforce agreements, and meet legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

10. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information was collected, we will take reasonable steps to delete it. Users under 18 must have permission from a parent or legal guardian.

11. Third-Party Links and Services

The Services may link to or integrate with services we do not operate. This Privacy Policy does not govern those third parties. Review their privacy policies before providing them with personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. We will update the effective date and provide additional notice when required. We encourage you to review this page periodically.

13. Contact Us

Questions, concerns, and privacy requests may be sent to support@vorqal.com.