Vorqal Refund Policy

1. Refund Window

Refund requests must be submitted within 24 hours of the charge you are asking us to refund. Requests made after 24 hours are outside this policy, though you may still cancel at any time to prevent future renewals.

This window is deliberately short. Vorqal is consumed instantly rather than over time, and a single exam sitting can extract the entire month's value, so a long refund window would function as a free rental rather than a refund. The free trial is the mechanism for evaluating the product.

2. What Qualifies for a Refund

We refund a charge when the product itself failed on a supported machine, specifically:

• The app does not launch, or crashes repeatedly, on a Mac meeting the stated requirements.
• A defect prevents you from receiving AI responses at all.
• You were charged more than once for the same billing period, or charged after a valid cancellation.

For malfunction claims we ask for a short screen recording showing the problem on your machine. This is the only reliable way for us to tell a genuine defect apart from a change of mind, and it is how we keep the policy honest for the people it is meant to protect.

3. What Does Not Qualify

• You finished the exam or assignment you subscribed for and no longer need the subscription.
• You changed your mind after using the product.
• Response speed did not meet your expectations, or answers were not the ones you wanted.
• You were detected, flagged, questioned, or penalised by a proctor, invigilator, institution, or proctoring vendor.
• You ran Vorqal on hardware or software outside the stated system requirements, including Intel-based Macs and unsupported macOS versions.
• You forgot to cancel before a renewal charge, outside the 24-hour window above.

Nothing in this section limits any refund or cancellation right you have under mandatory consumer law in your jurisdiction.

4. Cancellation

4.1 How to cancel

Cancel at any time from Subscription in your dashboard, or by emailing support. Cancellation stops the next renewal.

4.2 Access after cancelling

You keep full access until the end of the period you already paid for. Cancelling does not end your access early.

4.3 No pro-rata refunds

We do not refund the unused remainder of a monthly or annual period when you cancel partway through it.

5. How to Request a Refund

Email support@vorqal.com within 24 hours of the charge and include:

• The email address on your Vorqal account.
• The receipt or the date and amount of the charge.
• What went wrong.
• A short screen recording of the problem, for malfunction claims.

We reply within 48 hours. Approved refunds are returned to the original payment method and typically appear within 5 to 7 business days, depending on your bank or card issuer.

6. Chargebacks

Please contact us before opening a dispute with your bank or card issuer, since we can almost always resolve it faster directly. Accounts associated with fraudulent or abusive payment disputes may be suspended or terminated, and we may provide relevant transaction and account records when responding to a dispute.

7. Changes to This Policy

We may update this policy. The version in effect at the time of your purchase is the version that applies to that purchase.

8. Contact

Refund requests, billing questions, and anything else: support@vorqal.com.